Have questions? We’ve got answers.

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  • ProctorU and Kryterion, what’s the difference?

    You'll find two registration platforms available to sign up for the Google Certified Educator exams. The two platforms, Kryterion and ProctorU, both lead to the same certification exams.

    Registration links:

    Already have a voucher but are not sure to which platform? Click here for guidance.

    Detailed registration instructions for each platform:


    1. Create a Kryterion account or sign in if you've already taken an exam using Kryterion.

    2. From the home page, select either the Google Certified Educator Level 1 or Google Certified Educator Level 2 exam.

    3. Register for the exam. You'll receive an email receipt.

    4. Add admin@myeducert.org to your contacts. You'll be invited to take your exam from this email when your exam domain is ready (this may take up to 24 hours).

    5. Look for an email from admin@myeducert.org with your exam sign-in credentials. This email will contain your exam username and password in the form of [YourKryterionID]@myeducert.org.

    6. Sign in to the certification exam in an incognito window with your exam credentials, [YourKryterionID]@myeducert.org, and start your exam. Remember that this is NOT your G Suite or personal Gmail account.


    1. Create an account: Set up a tester profile in ProctorU (Level 1 exam; Level 2 exam).

    2. Select exam: Once inside ProctorU, click “Schedule New Session” and select your exam.

    3. Schedule exam: Select an exam time that works best for you — On Demand (test immediately) or a later date.

    4. Launch exam: When your reservation time arrives, “Launch” your exam from inside ProctorU. An incognito window is not required. Refer to ProctorU’s Resource Center for additional questions.

  • How do I prepare for the exam?

    There's two great ways to prepare yourself for the certification Level 1 and 2 exams including the Fundamentals and Advanced Training, which cover all the material you'll need to know. If you want to try your hand at a few questions, try the practice questions to test your knowledge now.

  • What do I need to do to become a Google Certified Educator?

    In order to receive the Google Certified Educator status, you will need to pass the corresponding Level 1 or Level 2 exams. These exams are mostly performance based exams that test you on your ability to use Google for Education tools in a classroom setting. To register for an exam, click here.

  • How do you share your Educator Level 1 certification badge?

    Individuals who have achieved this certification may publicize their status with their personalized certificate and badge on their resume, portfolio, website, and more. Always label your status with the achieved level: Google Certified Educator Level 1. This certification is valid for 36 months. Learn more

  • How were the exams developed?

    G Suite certification exams are developed following an internationally accepted development process to ensure validity, reliability, and relevance. The phases of exam development include:

    Objective Domain definition - The objectives for the exam are determined based on job-role feedback provided by Subject Matter Experts (SMEs) inside and outside of Google.

    Blueprint - Each objective is weighted based on its importance to the overall job role.

    Item development - SMEs develop exam items based on the exam objectives and blueprint.

    Technical review - Each exam item is reviewed to ensure technical accuracy. Reviewers can include Google employees or employees of Partner organizations.

    Beta testing - Exam items are delivered to candidates under conditions similar to the final exam when it's published. This allows the performance of each item to be evaluated.

    Item selection and cut score setting - Based on statistics gathered during the beta testing, items can be kept for the live exam or rejected. Once the final items are determined, SMEs gather to set the passing score for the exam.

    Live - An independent test delivery provider delivers the exam worldwide, anywhere with an Internet connection and a distraction-free environment.

  • Are there specific browsers or other requirements for taking the exams?

    Yes, you must be using the latest version of Chrome in order to start the certification exams. Please update your browser if you are having difficulty starting the exam. You will also be required to use a webcam during the exam for the purposes of proctoring. Make sure that you have a working webcam before starting the exam.

  • What kind of webcam will I need for the educator exams?

    You don't need a special webcam for the Certified Educator exams. Your laptop or desktop webcam will work fine as long as you're in a well-lit location. No specific type of webcam is required.

    Before you start your exam you'll need to use your webcam to take a picture of yourself, as well as your photo I.D. During the exam, an automated proctoring system will use the webcam to track your progress in order to ensure a confidential testing environment.

  • Can I purchase Certified Educator exams or vouchers in bulk?

    Organizations can purchase vouchers directly from Kryterion. The cost for each voucher is the same as the listed price for the exam.

    • $10 for Google Certified Educator Level 1
    • $25 for Google Certified Educator Level 2
    • $15 for Trainer Skills Assessment

    Organizations should download and complete this voucher form and email it to Vouchers@kryteriononline.com. Please note that the minimum voucher order is $100 and all vouchers are valid for 6 months after issuance.

    The bulk voucher process is as follows:

    1. Organization submits order form to Vouchers@KryterionOnline.com
    2. Kryterion confirms order and sends invoice to begin processing
    3. Upon payment of invoice, the voucher order will be fulfilled
      • It can take up to 10 days to complete the above process. Times vary based on notice of receipt of payment
      • Each voucher can only be used for 1 exam
      • The number of exams needed to reach the minimum may vary, as exams vary in price
  • When will I receive my exam results?

    All submitted exams are reviewed for accurate grading and security. You will receive exam results within 7 business days of completing your exam. Most testers receive results within 3 business days.

    Exam results are sent by gfe-certifications@google.com, so please check all email folders for this sender and, if possible, authorize direct emails from that address. If you do not receive results within 7 business days, please contact Certification Support at https://support.google.com/a/contact/certification.

  • Where can I find a copy of my certificate?

    A link to your digital certificate and badge will be emailed to the address you used to register for the exam. If you did not receive a copy, please check your spam folder or visit the certification hosting platform to retrieve copies of your certifications.

  • When can I take an exam again?

    If you don't pass an exam, you can take it again after 14 days. If you don't pass a second time, you must wait 60 days before you can take it a third time. If you don't pass the third time, you must wait a year before taking it again. Payment is required each time you take an exam.

  • What is the recertification policy for this certification?

    You're required to pass the certification exams every 36 months. You will receive an email notification to recertify at two months from your expiration date.

  • What accommodations are available on the EDU Level 1 and 2 exam?

    There are a variety of tools available within the Chrome browser that users have access to during the exam. Read more here. Extra time on the test is available to users who have a medical reason for that specific accommodation.

  • Can I request a Google Certified Educator certificate in a different language?

    No. Due to system limitations, certifications can only be issued in the original language with which the exam was completed.

About the Exam

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  • What is the exam?

    A G Suite certification from Google Cloud.The G Suite certification evaluates an individual's proficiency in using G Suite’s comprehensive set of tools (Google Docs, Sheets, Slides, Gmail, Forms, and Hangouts Meet).

  • Who is this exam for?

    This exam is for anyone who wants to demonstrate proficiency in G Suite. We recognized and have heard of the growing demand for a G Suite certification for students (ages 13-18), and have invested time to create and make it relatable and useful to the education space. By taking the exam, students are able to demonstrate mastery in G Suite, which is seen as a valuable asset for future skills preparation and career readiness. In order to comply with the privacy regulations for minors, the testing process for students differs from the process for adult examinees. Please note: the exam content remains the same for both audiences as the same skills are valued for future skills and job training.

    If you are an adult in the education space (i.e. a professor, teacher, administrator, etc.) and you want to take the exam yourself, you may learn more about the exam and register here, though we recommend taking one of our Teacher Certifications, as they are more relevant to the profession.

  • How can students prep for the certification?

    The certification has no required preparation. However, if you would like to provide your students with prep, consider the Applied Digital Skills curriculum. The curriculum offers 11 free, ready-to-use lessons that prepare students for the certification. Additionally the curriculum includes separate skill areas by G Suite app so your students can start from scratch or brush up practice specific apps. You can also check out our exam guide and practice exam.

  • What is the format of the exam?

    There are two parts to the exam: a multiple choice section and a performance-based section. For the exam session, test-takers will receive a unique G Suite domain to solve authentic real world and workplace problems using the various apps.

  • How is the exam delivered?

    This 2-hour exam has 2 sections: a multiple choice section and performance-based section. The students must take the exam online via a Chrome browser in a group setting at school - either in a classroom or computer lab - and should be facilitated by a teacher, librarian, or administrator. Review the System Requirements prior to the exam, which include whitelisting the following domains for your students:

  • What is the difference between the G Suite certification exam, and the Google Certified Educator exams?

    The G Suite certification is an enterprise certification for young professionals, which we are also making available for K-12 students. We have heard from educators and school leaders alike the need for a certification for students that prepares them with the skills necessary for the workforce. The G Suite certification fulfills that need for your students, and gives them a way to demonstrate mastery of Google tools. The Google Certified Educator exams are built for the educator audience, and cover the relevant Google products and pedagogical applications of our tools built for the classroom.

  • Will the G Suite certification be available to all students?

    The certification can be taken by anyone aged 13 and up except in countries with a higher minimum age, which are detailed in this support article.

  • What does a student get if they pass?

    If a student passes the G Suite certification exam, the student will be Google Cloud Certified in G Suite and receive proof of their certified status including a digital badge they can put on their professional networks and a digital certificate. The certification expires after 2 years and students will need to get re-certified to maintain their certification status.

  • What languages do you offer?

    The certification is currently only available in English.

  • How soon after a student takes the exam will he/she be notified of the results? How will notification take place?

    Upon submission of the exam, please allow 7-10 days for Google to complete an evaluation of the exam record, including compliance with our terms and conditions, before sending the final results via email. Exams provide pass/fail results only. No score or detailed feedback will be provided. The official notice of exam results will be sent out from google-cloud-certification-support@google.com. Please remember to whitelist this domain.

  • Where is the certification available?

    The certification will be available internationally. Countries have varied requirements on age restrictions for the certification exam. We encourage you to check out this article for more information.

  • How do I request a medical accommodation?

    Teachers/administrators can request all ADA and ADHD accommodations by contacting our support before registering their class for the exam within ProctorU. Requests will be handled on a case by case basis.

  • How do I contact support?

    For questions regarding technical requirements, registration, scheduling, cancellations, or connection issues, please call at (877)-331-6468 or email here to contact ProctorU support. For general exam inquiries, contact Google support. For questions about academic pricing, email cloudedutraining@google.com.

Privacy and Security

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  • Does the G Suite Certification comply with the Family Education Rights and Privacy Act (FERPA)?

    The student data collected for the G Suite Certification does include personally identifiable information from education records that are subject to FERPA. Google complies with FERPA as a "school official" and all vendor affiliates for the G Suite certification also comply with FERPA.

  • What options does the G Suite Certification offer for complying with European privacy law (GDPR)?

    The G Suite Certification follows Google's Privacy Policy (https://policies.google.com/privacy) which describes how Google collects, uses, and discloses information. Google is committed to complying with the European Union’s General Data Protection Regulation (GDPR). Read here for more information about our policy. All vendor affiliates for the G Suite certification comply with GDPR.

  • Is the G Suite Certification in compliance with the Children's Online Privacy Protection Act of 1998 (COPPA)?

    The minimum age for the G Suite certification is 13 years. Therefore, the Children's Online Privacy Protection Act of 1998 (COPPA) is not relevant for the certification. Per our host agreement, a participating school agrees to:

    • Ensure children under the age of 13, or the relevant in country age for user consent if different, do not participate in the Program. Guarantee that all minors that participate in the program obtain parent or guardian consent necessary under applicable law for (1) for minors to participate in the Program and (2) for Google to provide the Program to minors.

  • I am district or DoE administrator. What can you share with me about my student's performance on the exam?

    The G Suite certification is subject to Google Cloud's Data Sharing policy. Each examinee will receive an email with their G Suite certification result which they can share publicly on social media or privately with their parents. Additionally, Google will share performance reports with respective test site owners. Performance reports will include school name, examinee name, email address, the certification result, and other fields.

  • Does the certification contain ads?

    The certification does not contain ads, and never uses your content or student data for advertising purposes.

  • What information is collected and stored about students?

    When a student is registered to take the G Suite certification, the only PII that is stored is their first name, last name, and email address. This data is stored and used to associate a student with their certification. More information regarding the collection, usage, and storage of information related to the Google Cloud Certified Program can be found in Google's Privacy Policy. Google uses the data to create a master candidate profile, ensuring that the profile is unique and that there has been no misconduct with the profile (for example, creating multiple profiles to get around retake policy or conferring with other individuals during the exam). Google processes exam results and issues a certification where a test taker has passed. Google transmits the tester's name and primary email to a different vendor to issue a digital certificate.

  • How does this exam protect students' privacy?

    We know that protecting your students' privacy is critical. The exam, including our proctoring service (ProctorU) is FERPA and COPPA compliant. ProctorU is also signatory to the Student Privacy Pledge. The exam is guaranteed to be compliant with US federal regulation around data collection, storage and management of PII pertaining to minors under 18. For more details about ProctorU's commitment to privacy, we encourage you to review their privacy policy.

During the Exam

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  • Certain students in my Test-Taker Group are unable to take the exam at the time I originally scheduled. How can I reschedule or cancel their exam?

    To cancel the registration of a specific student(s), you must remove their email from the existing Test-Taker Group. If they can take the exam at another time, you can create a new cohort by setting up a new date, time and location or add them to another Test-Taker Group for an upcoming session. Note: All Test-Taker Groups will be locked 48 hours prior to the scheduled exam time. No new students can be added to the upcoming session within that time period.

  • Is there a limit to the size of a test-taker group?

    Technically, there is no limit to the size of a test-taker group. However, we strongly recommend that the first group that tests at your school be no larger than 10 students. We recommend this because since every school site is different, there are a number of conditions that could affect the way our test platform performs. By limiting the first group of students to no more than 10, we provide a low risk opportunity to identify school site specific needs related to delivering exams. Once this group tests successfully, we welcome you to create test-taker groups of any size. If you are unsure if your group is the first to test at your school, please contact your ProctorU administrator.

  • Can a teacher have their whole class take the test at the same time?

    Yes, at the time of scheduling please ensure all students are added to the same test-taker group and registered for the exam on the same day and time.

  • Can students take a bathroom, lunch or other break during the exam?

    Once a student begins taking the exam, the exam time can not be paused. The exam must be taken in one sitting.

  • What if a student asks the teacher a question during the exam?

    Similar to the SATs and other proctored exams, teachers should not answer any student questions during the exam unless they are experiencing technical issues.

  • What email address will students use to sign in to ProctorU?

    Test takers need to sign in using their school Google account (e.g. the account that was associated with their name during registration). By signing in with their school Google account, ProctorU can confirm if the student is registered to take the exam. Please review our Test-Taker Guide for detailed steps on how to launch an exam.

  • What email address will students use to take G Suite certification?

    Students will use a pre-provisioned email address and password to take the G Suite certification. See our Administrator and Facilitator resource center for our test-taker guide.

  • Why do students use pre-provisioned credentials for the exam?

    The G Suite exam has 2 sections: multiple choice and performance based. The performance based section is conducted on the production G Suite cloud and pre-provisioned credentials have all the exam scenarios pre-populated. Using these credentials allows us to evaluate the student’s performance after the exam without requiring access to their personal account.

  • A student’s screen froze during their testing session. Will the student need to restart their exam?

    A student’s screen may freeze due to internet connectivity issues. If this happens, guide the student to refresh their browser and log back into groups.proctoru.com using the pre-provisioned credentials. They need to go back through the steps mentioned in theTest-Taker guide. The exam will then resume where the student left off. To help avoid this problem, please make sure the exam rooms are equipped with routers and amplifiers to meet the recommended internet speed requirements. Note: The exam timer will continue to count down during this process.

  • My student got an error message saying, “You have multiple sessions running.”

    The student received this error message due to a momentary loss in internet connection with the exam session still active in the background. If this happens, direct the student to perform the following steps: 1. Instruct the student to restart their computer. This will log them out of the exam. 2. Guide the student to go to groups.proctoru.com. 3. Instruct the student to go back through the step by step instructions of the Test-Taker Guide.

  • How do I remove a student’s pre-provisioned account from their chrome browser?

    1. Click the student’s profile in the upper right hand corner of their chrome browser
    2. Click sign out
    3. For MAC users, Click the “sign in” button in the upper right hand corner of their chrome browser. Once you click this, all the accounts you have used in the past on this profile will appear. If you are not a MAC user, proceed to step 4.
    4. Click the “remove an account” button
    5. Click the “circle with a dash/hyphen” to the right of the account you want to remove
    6. A warning message will pop up saying “ACCOUNT will no longer be used with Google services on this browser. Sign in when you’re ready to use your account again”
    7. Click “Yes, Remove”
    8. Repeat steps 5-7 until all unwanted accounts are removed


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  • What is academic pricing and who qualifies for it?

    We offer academic pricing (50% off) for K-12 and higher education institutions inclusive of students, educators and staff. The discount will be automatically applied when you register for G Suite Certification exam using your education domain.

  • I am associated with a K-12 or higher education institution but academic pricing was not automatically applied during registration. What do I do?

    If you are using your education domain to register for the exam and did not receive academic pricing, your education domain is not registered with us. To register to receive academic pricing, complete this form and we will contact you in 3-5 business days confirming your eligibility.

  • How do I request a copy of ProctorU’s W-9?

    Since payments are proposed only via PO, you may require a copy of ProctorU’s W-9 for tax filing purposes. To request this information, submit a request to ProctorU support.

  • My school/district requires a proforma invoice in order to grant budget for my students to take the G Suite certification. How can I request this?

    To request a proforma invoice, submit a request to ProctorU support.

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  • What will I need to do to achieve my certification?

    To become a Certified Trainer, you'll need to complete the six steps below:

    1. Certified Trainer Course. Completing our trainer course will provide instruction on 1) Creating and Delivering Inspiring and Effective Training Plans and 2) Helping Educators Use Transformative Google Technologies ~8 hours. This course will help you bolster the training, leadership, and interpersonal relationship skills that make you an effective trainer. Click here to access.
    2. Trainer Skills Assessment. Pass the Trainer Skills Assessment (~1 hour). This exam tests your understanding of the Trainer Course and familiarity with Google for Education. Click here to access.
    3. Google Certified Educator Level 1. Take the Google Certified Educator Level 1 exam (~3 hours) to assess your ability to successfully integrate Google tools into their teaching practice to enhance teaching and learning. This exam will help you build your confidence as you work with educators and Google tools.
    4. Google Certified Educator Level 2. Take the Google Certified Educator Level 2 exam (~3 hours) to learn cutting-edge strategies for integrating a wider range of Google for Education tools and technologies in the classroom. For more information regarding the Level 1 and Level 2 exams.
    5. Film a Trainer Video. Distinguish yourself by submitting a 3-minute video introducing who you are as a trainer (~2 hours prep time). In the first minute, wow us by explaining why you wish to become a Trainer and what makes you unique and Googley! The final 2 minutes of the video should teach the audience how one feature of Google's productivity suite, Chromebooks, or Chrome can be innovatively applied in a classroom or school setting. Screencasts are preferred.
    6. Apply! Submit your membership application with the above materials (~1 hour). You will also be asked to answer a series of short questions. Your responses will give us an understanding of your training experience, including planning, implementing, evaluating, and building learning materials.
  • How much are the exams?

    The Google Certified Educator Level 1 exam is $10, the Google Certified Educator Level 2 exam is $25, and the Trainer Skills Assessment is $15.

  • Where can I get a copy of my certificate?

    Your certificate and badge will be emailed to the address you used to register to take your exam. If you did not receive a copy, please check your spam folder.

  • What are the application review dates for 2020?

    Applications are accepted on a rolling basis. You should receive a notification on your application status within 4-6 weeks of your initial submission. Thanks for your patience!

  • What do I have to do to maintain being a Google for Education Certified Trainer?

    To continue your membership as a Certified Trainer, you should conduct and report at least 12 training/coaching sessions per year and resubmit your interest with an annual product update assessment. We also highly encourage you to share ideas and resources with our community of trainers using the Trainer site.

  • Who can I contact if I'm having trouble logging into the test platform?

    Please fill out this form.

  • How long do I need to wait before retaking the exam if I fail one?

    If you don't pass an exam, you can take it again after 14 days. If you don't pass a second time, you must wait 60 days before you can take it a third time. If you don't pass the third time, you must wait a year before taking it again. Payment is required each time you take an exam.

  • I'm not receiving email notifications or confirmation regarding my application.

    Please add grants@eresources.com to your trusted contacts list. All communication will come from this address. You can contact gfe-trainer-program@google.com if you are still not receiving updates.

  • Does my certificate need to be valid in order to apply to the program?

    Yes, you will need to apply with a valid GCE Level 1, GCE Level 2, and Trainer Skills Assessment certificates. We will also accept any valid Trainer Essentials certificates. As a reminder, the GCE L1, GCE L2, and Trainer Skills Assessment certificates expire 36 months after they have been earned.

  • What happens if my application is not accepted during this review cycle?

    You can apply again during any of the subsequent review cycles. There is no waiting period. Common reasons for applications not being accepted include:

    • Applicant's shared documents and videos are not viewable. Please make sure your materials are public on the web.
    • Applicant does not have enough previous training experience. We're looking for applicants who already have a diverse history of delivering Google training.
  • If I'm accepted to the program, what can I call myself?

    You should use the correct branding at all times: Google for Education Certified Trainer.

  • I have a Trainer Essentials certificate, will this be honored when applying into the program?

    The Trainer Essentials certificate can be used in place of the Trainer Skills Assessment certificate when applying into the program as long as it is still valid.

  • What is the recertification policy for the Google Certified Trainer program?

    Recertification will happen once a year when we collect the above information. Trainers will be temporarily 'deactivated' if they are unable to fulfill their activities. Detailed information on the recertification process will be sent out to all Trainers via email around October of each year since the specific requirements may differ from year to year.

  • More questions?

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  • How do I apply to become an Innovator?

    Applications open periodically and will be announced on this page. The application will contain elements that allow you to demonstrate your creativity, innovation, experience, and leadership in the field of education.

  • What is an innovation project and is it required?

    All Certified Innovators will work closely with Google and each other to implement, manage, and document creative education projects. We encourage Innovators to collaborate on projects with other Innovators, and to choose projects that inspire and impact other educators and students.

  • What exams must I take before applying to become a Certified Innovator?

    You must pass the Google Certified Educator Level 2 exam before applying to become a Certified Innovator.

  • What are the dates and locations of the Google for Education Innovation Academies?

    Dates and locations of the Innovation Academy will be announced on this page.

  • How do I remain an active Innovator after my first year?

    Google for Education Certified Innovators remain active in one of three ways:

    (1) continue working on a high-impact Innovation Project of their choosing.

    (2) being influential advocates for using Google technologies to transform education.

    (3) leading Google programs to drive innovation and transformation in their schools or school systems.

  • How are applications judged?

    Applications are judged by fellow Google Certified Innovators. To get application planning support, sign up for updates here.

  • What are the costs involved to attend the Innovation Academy?

    The Google for Education Certified Innovator Program is a free professional development opportunity. Accepted cohort members must fund their lodging and their way to and from the Google office for that cohort for the three-day event. Scholarship funding is available.

  • Can I get feedback on my application if it is not accepted?

    The #GoogleEI community is a great place to share your Challenge Video and application short question answers for feedback.

  • Why does Google limit the number of people in each cohort?

    We limit the number of Innovators in a cohort for two primary reasons:

    (1) to ensure a high quality experience and

    (2) to help build community. Limited space is also a consideration.

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